Critical to the success of the project was the Project Steering Group’s and Design team’s absolute commitment to working with the wider business throughout the project to evaluate design options in parallel with considering the business support services and change processes that would need to be achieved to deliver a workplace that was fully supported by the whole organisation. We ran a bi-weekly workplace development workshop covering off every aspect of workplace requirement. Typically workshops would review information gathered to date, consider best practice and emerging trends against the topic under discussion, debate the options and way forward in a collaborative way, plus building and testing options as a group before conclusions were drawn. Once a direction had been decided teams volunteered to test against current processes (print, technology, paper flow, information handling and so on) and the FM/ IT and HR representatives took away conclusions to consider the impact on their future service delivery requirements.
As the wider business was fully represented on the workshop programme, a natural communications conduit was established ensuring that common messages were disseminated from the decision makers (and effectively project champions). This formed a natural structure on which to build a wider and on-going communications and change programme.
It was an exciting project with a committed client and design team that was absolutely determined to achieve an exceptional solution on time and under budget.